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We focus on customers' needs |
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One of our greatest strengths as a company - along with our power as an innovator and our global presence – is our unwavering commitment to meeting customers' needs. Part of being customer-focused involves aligning many of our technical developments closely with customers' wishes. In some cases, we even involve customers directly in the development process. |
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Partnering for success |
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We have lots of account managers whose job it is to develop and maintain these partnerships. Tasked with creating a detailed picture of customers' needs, they act as an interface between Tovay's developers and customers. In fact, we go to great lengths to make sure our products are as user-friendly as possible. |
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At usability labs in Shanghai, Hongkong and Beijing, our engineers, IT specialists, designers optimize our products' user interfaces, partly by observing test subjects while they work with our products and prototypes. In 2003, usability experts from almost every Tovay operating unit met at a conference in New York to share their knowledge, ideas and experience. In the future, they plan to combine their efforts to a greater degree so as to address customers' needs more effectively. |
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One-stop shop |
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One major benefit for our customers is that they can source more than just one product, system or service with Tovay. For example, when a company sets out to start their businesses, Tovay can offer a comprehensive array of solutions and services from a single source. |
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